Documentation

Slack commands

Everything in Opsphie starts with /inc, a short alias for /incident. Arguments in brackets are optional: leave them out and Opsphie opens a form instead. In an incident channel, /inc on its own shows the incident's state and the actions for where it's at.

Start an incident

These work in any channel.

/inc: Start a new incident. In an incident channel, opens the incident menu instead.
/inc new [title]: Start a new incident. Tick Private for a private channel: it isn't announced, and only its participants and admins can see it, in Slack and the web app.
/inc test [title]: Start a test incident, to rehearse. Never announced and left out of reports.
/inc convert [title]: Start a new incident in the channel you're already in, instead of a new channel. Everyone in it becomes a participant. In a private channel, invite Opsphie first; the incident is private.

During an incident

These act on the incident of the channel you type them in.

/inc update [message]: Post a status update.
/inc summary [text]: Set the summary shown on the control panel.
/inc sev [P0–P3]: Change severity. P0 is the most severe.
/inc status [investigating|identified|monitoring|resolved|closed]: Change status.
/inc commander [@user|me]: Set the incident commander. /inc ic works too.
/inc role [commander|manager|postmortem_runner] [@user|me|none]: Assign a role. The manager is the stakeholder over the commander: accountable and kept informed. The postmortem runner gets the postmortem written. Use none to unassign one.
/inc related [INC-12]: Link a related incident. Without one, lists the linked incidents.
/inc rename [title]: Change the title.
/inc private: Make the incident private. It moves to a new private channel with everyone who took part, and only they and admins can see it. It can't be undone, and messages already in the public channel stay visible.
/inc resolve [how it was fixed]: Resolve the incident.
/inc cancel [reason]: Not actually an incident: cancel it. It's left out of reports.

After an incident

Also in the incident channel, usually once it's resolved.

/inc postmortem: Start the postmortem from your workspace's default template, and get a link to write it in the web app.
/inc remediation [title]: Add a remediation. With Jira connected, it becomes a Jira issue.
/inc remediations: List the incident's remediations.
/inc close: Close the incident.

Anywhere

These work in any channel.

/inc list: See the incidents in progress.
/inc settings: Choose the channel incidents are announced in. Admins only: anyone else sees the current channel.
/inc help: Show every command in Slack.

The timeline

Every change made with /inc or the control panel's buttons is recorded on the incident's timeline as it happens.

To keep a message from the incident channel, react to it with 📌, or use the Add to timeline message shortcut. Anyone who joins the incident channel is added as a responder.

The Declare incident message shortcut starts an incident from any message, like an alert or a customer report, and links the two both ways.